Picking the user connects to the user's RDP session. Sys Mgmnt - Windows - Set TS Shadowing For LiveConnectĪfter the above has been set, a new option appears on the menu bar to select the Console or the RDP Session when a tech uses LiveConnect. The procedure sets the RDP Shadow of the Host Session to be allowed without asking the user. This can be automated via a VSA Procedure. On the RDP / RDS host that has the VSA agent, set the value of HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\shadow to 2. This eliminates the need to connect to user's home computer, which does not have VSA agent. If the users permission is required, the user will receive a remote control request and can accept or deny it. On the Users tab in the middle pane, right-click the user whose session you want to shadow and select Remote Control. This method allows a technician to remote-control a user's RDP session, or the RDP sessions of multiple users on an RDS server. To shadow from the GUI, create an RDP connection to a server or desktop and run the Remote Desktop Services Manager. Configure Kaseya LiveConnect to shadow RDP sessionįor MSPs using Kaseya LiveConnect, below are instructions on how to provide support to a user session on an RDP computer or RDS server.
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